Customer Experience Agent

Job Description

Challah & Co. — Customer Experience Agent
Full-Time, Seasonal | Hollywood, FL (onsite)

Challah & Co. is gearing up for Rosh Hashana — our busiest season of the year — and we’re hiring a customer experience agent to join us for the month leading up to the holiday.

What you’ll do:
– Be the voice of Challah & Co. during our biggest season — most of your day is on the phone and in the inbox
– Take customer orders by phone and enter them in our system, start to finish
– Answer inbound calls, emails, and chats: product questions, order status, delivery timing
– Handle order updates — additions, changes, delivery details
– Call past customers ahead of the holiday to invite their orders, and place them on the spot

Who we’re looking for:
– Prior customer service experience — e-commerce or help desk (Zendesk) a strong plus
– Comfortable and confident on the phone, including outbound calls
– Someone who works independently from day one — quick learner, takes ownership, doesn’t wait to be told
– Clear, warm communication
– Stays calm and organized under holiday-rush pressure
– Familiarity with the kosher market and Jewish holiday calendar a plus

Details:
– Duration: ~1 month, mid-August until Rosh Hashana
– Schedule: Monday–Thursday 9:00–5:00, Friday 9:00–2:00
– Location: onsite in Hollywood, FL

To apply: send your resume to szeitoun@jcommercegroup.com