Representative, Administration Center
Job Description
Representative, Administration Center
Full Time
Miami, FL
Administrative Assistant
Why you’ll love this job
This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
What you’ll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience
Skills, Licenses & Certifications
Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
What you’ll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more