Operations Manager

Job Description

Role Objective
The Director of Operations will be the backbone of our daily functions, bridging the gap between clinical excellence and administrative efficiency. This role focuses on optimizing workflows, empowering our staff, and building the scalable infrastructure necessary to drive sustainable company growth.

Key Responsibilities

Operational Excellence
Evaluate, design, and implement streamlined workflows across both clinical and administrative departments to ensure seamless daily functioning.
Oversee essential systems, ensuring efficient client scheduling, accurate revenue cycle management, and smooth payroll processes.
Maintain strict adherence to healthcare compliance, data security regulations, and internal operational policies.

Staff Support & Leadership
Act as a dedicated resource for clinical and administrative personnel, proactively addressing roadblocks and providing continuous mentorship.
Foster a collaborative, positive workplace culture that prioritizes staff retention and smooth transitions during organizational changes.
Partner with clinical leadership to ensure all team members have the tools and operational support needed to deliver top-tier care.

Strategic Growth
Identify operational bottlenecks and develop proactive, scalable solutions to accommodate expansion into new services or clinic locations.
Track key performance indicators (KPIs) related to operational efficiency, staff satisfaction, and overall organizational health.
Execute long-term strategic initiatives alongside executive leadership to sustainably grow the company’s footprint.

Qualifications
Proven experience in operations management, preferably within a behavioral health, ABA therapy, or healthcare administration setting.
Strong track record of successfully leading, supporting, and retaining cross-functional teams.
Demonstrated ability to build scalable operational structures in a fast-paced environment.