Technical Customer Support

Job Description

Technical Customer Support – Product Expert
Salary: $30k – $36k / year
Full Time
Miami, FL
Property Management

What we’re looking for
1-3 years in remote leasing or property management operations, and now want to work on the tech side
Based in Latin America
Enjoys learning software and being a product expert
Loves talking to customers daily
What you can expect / What you will do
Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices
Answer technical questions from customers via live chat
Jump on video calls to help customers with technical product questions and best practices
Help build the knowledge base (learn.rentengine.io)
Shape the product direction, based on your experience and feedback from customers you work with
Location / Timezone
Fully remote – in Latin America
All of our work happens in American timezones
Compensation
$30-$36k annually (based on experience)
Equity opportunity
Unlimited PTO (we work very hard, but unplugged time-off is just as important)