Patient Liaison
Job Description
Patient Liaison
Full TimeMiami
Liaison
What You’ll Do
Front Desk Responsibilities
Patient Check-In, Registration, and Check Out
Welcome patients and visitors, ensuring a warm and professional first impression.
Verify patient identity, and required documentation.
Assist patients with completing registration and intake forms as needed.
Manage scheduling, cancellations, and rescheduling of appointments.
Educate patients on post-scan expectations.
Communication and Coordination
Serve as a liaison between patients, providers, technologists, and clinical staff.
Ensure the front desk area is organized, stocked, and operates efficiently.
Customer Service Excellence
Address patient concerns or complaints with empathy and professionalism.
Encourage patient feedback and foster a positive clinical experience.
MRI Tech Aide Responsibilities
Patient Preparation for MRI Scans
Escort patients to changing rooms and explain pre-scan protocols.
Assist patients with positioning for comfort and safety during scans.
Screen for contraindications and verify compliance with safety protocols.
Support MRI Technologists
Prepare the MRI suite with necessary supplies and clean equipment after use.
Communicate any patient-specific concerns or needs to the technologist.
Assist in maintaining an efficient workflow to minimize patient wait times.
Equipment and Environment Maintenance
Report any technical issues or maintenance needs to appropriate personnel.
Keep patient areas tidy and well-stocked with necessary materials.
What You’ll Bring
Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
Initiative: A self-starter who takes ownership of their training and development.
Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.