Field/Help Desk Technician

Job Description

Field/Help Desk Technician
Full TimeMiami, FL
Technician
We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients’ IT infrastructure. You’ll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.

If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we’d love to hear from you! Apply now and become part of the IT Link Now family.

Requirements
Responsibilities:

Provide exceptional on-site technical support to clients.
Troubleshoot hardware and software issues promptly.
Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
Collaborate with other team members to resolve complex technical problems.
Conduct regular system maintenance and updates.
Document all service activities accurately.
Ensure compliance with security protocols and best practices.
Reliable transportation, Driver’s License.
Preferred Technical Experience:

PSA Platforms: HaloPSA or ConnectWise Manage
RMM Platforms: ConnectWise RMM, Automate, or Datto RMM
Documentation Tools: IT Glue or Hudu
Security Tools: Email phishing simulation platforms and security awareness training
Experience with workflow automation tools (PowerShell, scripting, APIs, etc.)
Additional Preferred Skills:

Microsoft 365 administration and migrations
Network infrastructure (routing, switching, firewalls, VPNs)
Virtualization technologies
Cybersecurity best practices and compliance (especially healthcare IT)
VoIP systems and telephony
Qualifications:

High school diploma or equivalent.
Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
Proven experience in IT support, preferably in an MSP environment.
Strong knowledge of Windows operating systems, hardware, and networking.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Valid driver’s license and reliable transportation