Account Manager

Job Description

Account Manager
Salary: $90,000 – $110,000.
Full Time
Miami, FL

Your mission
Account Management & Client Relationship
Manage a portfolio of US accounts across nightlife and live entertainment.
Build strong relationships with operators, managers, marketing teams, finance teams and on-site teams.
Act as the day-to-day point of contact after the sales process.
Understand each client’s business, priorities and growth opportunities.
Support account plans together with the Strategic Accounts & Expansion Lead – US.

Adoption, Training & Platform Usage
Drive successful adoption of Fourvenues across bookings, ticketing, guest lists, VIP tables, promoters, CRM, reporting and on-site operations.
Train client teams on platform usage, workflows and best practices.
Monitor adoption, identify usage gaps and propose clear actions.
Support go-lives, event launches, seasonal openings and key operational moments.
Share client feedback internally to improve processes and product usage.

Retention, Growth & Expansion
Identify upsell, cross-sell and expansion opportunities across products, venues, concepts and events.
Track account health, adoption, satisfaction and potential churn risks.
Escalate risks or opportunities with clear context and proposed next steps.
Support commercial follow-ups related to renewals, growth and expansion.
Help clients see measurable value from Fourvenues over time.

Operations & Escalation Management
Coordinate with Support, Product, Tech, Integrations, Finance and Operations when needed.
Follow up on client requests, incidents and operational needs until resolution.
Manage first-level escalations and involve senior stakeholders when required.
Keep clients informed with clear, timely and professional communication.
Help anticipate operational risks before they become bigger issues.

Reporting & Internal Discipline
Keep CRM and internal systems updated with account information, risks, opportunities and next steps.
Prepare account updates, performance summaries and client insights.
Track client activity and business performance to support decision-making.
Contribute to building a scalable account management playbook for the US market.

Your profile
2–5 years of experience in Account Management, Customer Success, Hospitality Operations, Event Operations, B2B SaaS or a similar client-facing role.
Experience in hospitality, nightlife, live entertainment, ticketing, reservations, CRM, POS or event technology is highly valued.
Strong client management skills and ability to build trust with demanding stakeholders.
Commercial mindset to identify growth opportunities and retention risks.
Operational mindset to execute, follow up and create structure in fast-moving environments.
Strong written and verbal communication skills.
High ownership, attention to detail and ability to manage multiple accounts at once.
Comfortable working with data, dashboards, CRM systems and internal reporting.
Fluent English required. Spanish is a strong plus.
Willingness to travel frequently across the US for client meetings, go-lives, events and market visits.