Coordinator

Job Description

Coordinator
Full Time
Sunrise, FL
Coordinator
Essential Duties & Responsibilities

Specific duties include but are not limited to:

Assist with ticket operations for third-party events at Amerant Bank Arena and War Memorial Auditorium, including event setup support, order processing, and on-site box office assistance, with additional support for Florida Panthers hockey events as needed
Process and fulfill ticket orders accurately and promptly for both third-party events and Panthers games
Provide on-site box office support during games and events, helping ensure a smooth and positive experience for patrons, staff, and partners
Assist with account maintenance including financial details, seat relocations, ticket and seat upgrade requests, and account information updates in accordance with department policies and procedures
Help hire, train, and supervise part-time box office staff under the direction of the Manager
Develop and maintain working knowledge of the ticketing system and related platforms to assist the sales department, troubleshoot patron and client issues, and provide excellent customer service across third-party events and Panthers games
Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams
Assist the Manager, Director, and VP with the execution of daily operations and departmental administration
Complete special projects as assigned by management

Qualifications
Minimum of 1–2 years of related work experience, preferably in a ticketing or live events environment
Prior experience with a ticketing system preferred
Advanced proficiency in Microsoft Office Suite
Ability to quickly learn new technology and platforms
Strong attention to detail with excellent interpersonal, oral, and written communication skills
Ability to provide excellent customer service to all internal and external clients
Ability to work both independently and collaboratively as part of a team
Flexible availability including nights, weekends, and holidays as required