Manager, Commercial Program

Job Description

Manager, Commercial Program
Full Time
Miami, FL
Manager
Essential Duties and Responsibilities:

What You’ll Own & Deliver

1) Portfolio Intake, Prioritization & Roadmap
Maintain a rolling 12–18 month portfolio of commercial initiatives with documented business cases, impact/effort assessments, dependencies, and accountable owners.
Run structured intake and triage: standardize briefs, scope, and assumptions; surface tradeoffs and sequencing recommendations for leadership review.
Define decision owners versus contributors (RACI) per initiative; document decisions clearly in a searchable system of record.

2) Program Delivery & Governance
Own the weekly and quarterly operating cadence across partner teams, including Asana plans, milestone tracking, RAID logs (Risks, Assumptions, Issues, Dependencies), and KPI/OKR alignment.
Coordinate cross-functional execution by aligning timelines, handoffs, and cutover plans; escalate issues with clear options and decision asks.
Produce concise, decision-grade updates (one-pagers, dashboards) for senior stakeholders.

3) Capacity, Bottlenecks & Visibility
Provide portfolio-level visibility into what is in flight, ownership, and delivery risk.
Monitor interdependencies and resource constraints; recommend sequencing, staffing, or scope adjustments to maintain momentum.
Track benefits realization against baseline assumptions and maintain a living benefits ledger per initiative.

4) Process Establishment & Continuous Improvement
Develop lightweight, repeatable SOPs and playbooks for common initiative types; keep them current and accessible in a shared knowledge base.
Facilitate retrospectives and postmortems; translate insights into durable process improvements (templates, checklists, working agreements).
Continuously raise the quality of artifacts—narratives, visuals, and data—so outputs are consistently executive-ready.

5) Analytics, Financials & Readouts
Partner with Data and Finance to define upfront measurement plans, targets, and success criteria.
Pressure-test assumptions, quantify scenario impacts and risks, and track post-launch performance versus plan.
Ensure appropriate instrumentation exists for attribution and learning; maintain a simple, transparent benefits ledger.

6) Change, Enablement & Adoption
Coordinate launch readiness with Contact Center, Trade/Agency, Field, and Onboard teams, including FAQs, training materials, timelines, and policy updates.
Create enablement materials that clearly connect launches to day-to-day usage and expected guest and revenue outcomes.
Establish feedback loops with frontline and partner teams and incorporate learnings into subsequent iterations.

7) Tools, Documentation & AI-Assisted Productivity
Serve as the primary Asana owner for Commercial, ensuring strong workflows, templates, and reporting hygiene.
Maintain an organized knowledge base (Notion, Confluence, or SharePoint) for briefs, governance artifacts, SOPs, and postmortems.
Leverage productivity tools (e.g., Miro, Smartsheet, Jira, Power BI, Tableau, Looker) to improve clarity, coordination, and speed.
Apply AI responsibly to summarize meetings, draft briefs and updates, generate starter SOPs and templates, identify duplication, and surface risk patterns, in line with security and governance standards.